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FAQ - Frequent Asked Questions

FAQ - Frequent Asked Questions

1. Connect - Integrations, Data Imports & CRM

I don't need more services in one of my properties, how to stop generating services?

How do I synchronize reservations?

How can I delete a property?

How can I add an user?

How can I delete an employee?

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2. Automate - Scheduling, Dispatching & Service Pricing

I added a new property, what are the steps I have to follow to automate services?

I am selling services (Vendor), where can I consult pricing set with clients?

How can I modify the service?

What does a service with pending status mean?

How long do the parties have to confirm a pending service?

How to stop generating services?

How can I control that services are created for each reservation and property that I need?

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3 - Elevate - Communications, Quality Assurance & Mobile App

How can I add extra time or extra items to the service already created?

What is the checklist for?

What information is available in the service?

How can I block generating a service with automation for a specific reservation?

How to see list of all job summaries and a list of all service notes

Service statuses

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5 - Buy professional services

I see I have credit available on my acconut, how can I use it?

I have just register on Doinn and I am not able to purchase any service, there is no service available in my city?

7 - Account & Billing

How to contact Doinn in case I have financial issue (payment, invoice, refund)?

How can I change the main email in the account?