--- title: Service status types description: Learn what each service status mean --- [Skip to content](https://help.doinn.co/en/knowledge/service-status#main-content) - [English](https://help.doinn.co/en/knowledge/service-status) - [Español](https://help.doinn.co/es/knowledge/estados-de-servicio) - [Italiano](https://help.doinn.co/it/knowledge/stati-di-servizio) - [Português - Portugal](https://help.doinn.co/pt-pt/knowledge/tipos-de-estado-do-serviço) English Show submenu for translations [Create support ticket](https://help.doinn.co/en/knowledge/kb-tickets/new?hsLang=en) ![logo\_horizontal\_negative\_v2\_help\_center-3.png\]](https://help.doinn.co/hs-fs/hubfs/logo_horizontal_negative_v2_help_center-3.png?width=140&height=63&name=logo_horizontal_negative_v2_help_center-3.png) Open main navigation Close main navigation - - [English](https://help.doinn.co/en/knowledge/service-status) - [Español](https://help.doinn.co/es/knowledge/estados-de-servicio) - [Italiano](https://help.doinn.co/it/knowledge/stati-di-servizio) - [Português - Portugal](https://help.doinn.co/pt-pt/knowledge/tipos-de-estado-do-serviço) English Show submenu for translations - [Create support ticket](https://help.doinn.co/en/knowledge/kb-tickets/new) Hello. How can we help you? - There are no suggestions because the search field is empty. 1. [Help Center](https://help.doinn.co/en/knowledge?hsLang=en) 2. [FAQ - Frequent Asked Questions](https://help.doinn.co/en/knowledge/faq-frequent-asked-questions?hsLang=en) 3. [3 - Elevate - Communications, Quality Assurance & Mobile App](https://help.doinn.co/en/knowledge/faq-frequent-asked-questions?hsLang=en#3-elevate-communications-quality-assurance-mobile-app) February 27, 2024 # Service status types ## Learn what each service status mean **Last Updated**: *February 12, 2024* **Applies to:** *All users*   Services can show different status. Check the following list to discover the meaning for each one. ![Screenshot 2023-12-01 alle 15.38.31-2](https://help.doinn.co/hs-fs/hubfs/Screenshot%202023-12-01%20alle%2015.38.31-2.png?width=688&height=508&name=Screenshot%202023-12-01%20alle%2015.38.31-2.png) #### 1. Status Scheduled The service has been created and the team assigned is informed. While the service show this status, you can make all the changes needed to the service, including canceling it. ![Screenshot 2023-12-01 alle 16.10.30](https://help.doinn.co/hs-fs/hubfs/Screenshot%202023-12-01%20alle%2016.10.30.png?width=200&height=80&name=Screenshot%202023-12-01%20alle%2016.10.30.png) #### **2. Status** Confirmed The incoming service is confirmed by the team assigned. Starting from this moment, any change needs to be approved by the other party due to a short time request. In case of any modification, the service will change the status to **Pending** *(point 6).* ![Screenshot 2023-12-01 alle 15.52.33](https://help.doinn.co/hs-fs/hubfs/Screenshot%202023-12-01%20alle%2015.52.33.png?width=200&height=90&name=Screenshot%202023-12-01%20alle%2015.52.33.png) #### **3. Status On Going** The service is in a process of execution in this moment. ![Screenshot 2023-12-01 alle 15.52.29](https://help.doinn.co/hs-fs/hubfs/Screenshot%202023-12-01%20alle%2015.52.29.png?width=200&height=87&name=Screenshot%202023-12-01%20alle%2015.52.29.png) #### 4. Status Done The service has been executed. ![](https://help.doinn.co/hs-fs/hubfs/Screenshot%202023-12-01%20alle%2015-52-24-png.png?width=199&height=95&name=Screenshot%202023-12-01%20alle%2015-52-24-png.png) #### 5. Status Canceled The service has been canceled. ![Screenshot 2023-12-01 alle 15.53.19](https://help.doinn.co/hs-fs/hubfs/Screenshot%202023-12-01%20alle%2015.53.19.png?width=200&height=81&name=Screenshot%202023-12-01%20alle%2015.53.19.png) #### 6\. Status Pending A pending service is a service that requires an action, a service that needs to be confirmed, approved, or refused. The reason for the approval required by the other party is **due to a short-time request.** The time in hours, when you are allowed to modify the service without asking for approval, depends on the team assigned. ![Screenshot 2023-12-01 alle 15.53.06](https://help.doinn.co/hs-fs/hubfs/Screenshot%202023-12-01%20alle%2015.53.06.png?width=200&height=88&name=Screenshot%202023-12-01%20alle%2015.53.06.png) Find out more by reading these articles: [What does a service with pending status mean?](https://help.doinn.co/en/knowledge/what-is-a-pending-service?hsLang=en) [When a request for service modification is received how much time do we have to respond?](https://help.doinn.co/en/knowledge/how-much-time-have-any-party-to-confirm-a-pending-services?hsLang=en)   - [Doinn Academy](https://help.doinn.co/en/knowledge/doinn-academy?hsLang=en) - [Getting Started](https://help.doinn.co/en/knowledge/getting-started?hsLang=en#main-content) - [Set up the basics](https://help.doinn.co/en/knowledge/getting-started?hsLang=en#set-up-the-basics) - [Using Doinn Platform](https://help.doinn.co/en/knowledge/using-doinn-platform?hsLang=en#main-content) - [1. 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