1. FAQ - Frequent Asked Questions
  2. 2. Automate - Scheduling, Dispatching & Service Pricing

What does a service with pending status mean?

Find out what a pending service is and how to manage it

Last UpdatedNov 20 2023

Applies to: All registered users 

 

A pending service is a service that requires an action, a service that needs to be confirmed, approved or refused.

There are 2 different kind of pending requests: 

  • Services showing status: pending marked in orange

Screenshot 2023-11-20 alle 15.43.02

  • Services showing: Confirm service
Screenshot 2023-11-24 alle 17.56.19

 

This happens when some edits/addition is required:

1. I'm outsourcing services

2. I'm providing services


1. I'm outsourcing services

a. I need to modify a service

b. The vendor is asking for a change

c. A service with an extra needs confirmation

a. I need to modify a service

When a edit on a service is requested (modify date/time or service) a message like this can show up:

Screenshot 2023-11-24 alle 18.18.35
If you receive this message while editing, is due to the fact that the change needs to be approved first by the vendor due to a short time request.

The time in hours where you are allowed to run all the actions without asking for approval depends by the vendor.

To know more about the notice period, check this article here.

CAUTION: If you see after some time that the provider does not accept/refuse the service, please make sure you talk with it to do it.

b. I've received a request by my provider

There are multiples ways to see if we have some pending request:


1. You get a notification in the top part of the platform.
Make sure to check the notification daily.

Screenshot 2023-11-20 alle 16.21.24

Click on the notification and you will be moved to the service where you can see the entity of the request. 
Approve or decline the request.

Screenshot 2023-11-20 alle 16.22.38


2. You see there's an activity in the dashboard

Screenshot 2023-11-20 alle 16.24.20

Click on it you will be moved to the service where you can see the entity of the request, as seen in point 1.
Approve or decline the request.

3. In the service menu. 
Follow the same instruction as per point 1 and 2.
Screenshot 2023-11-20 alle 16.24.20

c. A service with an extra needs confirmation

During the execution, if an extra is required (eg. the service took 30minutes more due to some issues in the apartment or the number of linen wasn't correct, the Vendor will apply the extra to the service.

Any extras  will be indicated with a notification in the platform and will be deplaied as shown below:

Screenshot 2023-11-24 alle 18.10.59

To see all the service that need confirmation, just go in the Services tab and filter per "Service to confirm to accept". Here you will see the list and you can proceed with the confirmation.

Screenshot 2023-11-19 alle 22-51-25-png


2. I'm providing services

a. I need to modify a service 

b. The client is asking for a change

a. I need to modify a service for a service that it is scheduled for tomorrow


When a edit on a service in requested (modify date/time or service) a message like this can show up:

Screenshot 2023-11-20 alle 14.58.20
If you receive this message while editing, is due to the fact that the change is requested within a short time compared to the time of execution of the service.

CAUTION: If you see after some time that the client does not accept/refuse the service, please make sure you talk with it to do it.

b. I've received a request by my client

There are multiples ways to see if we have some pending request:


1. You get a notification in the top part of the platform.
Make sure to check the notification daily.

Screenshot 2023-11-20 alle 15.52.20-1

Click on the notification and you will be moved to the service where you can see the entity of the request. 
Approve or decline the request.

Screenshot 2023-11-20 alle 15.53.47


2. You see there's an activity in the dashboard

Screenshot 2023-11-20 alle 15.53.34

Click on it you will be moved to the service where you can see the entity of the request, as seen in point 1.
Approve or decline the request.

3. In the service menu. 
Follow the same instruction as per point 1 and 2.
Screenshot 2023-11-20 alle 16-05-26-png