Find out what a pending service is and how to manage it
Last Updated: Nov 20 2023
Applies to: All registered users
A pending service is a service that requires an action, a service that needs to be confirmed, approved or refused.
There are 2 different kind of pending requests:
- Services showing status: pending marked in orange
- Services showing: Confirm service
This happens when some edits/addition is required:
1. I'm outsourcing services
b. The vendor is asking for a change
c. A service with an extra needs confirmation
a. I need to modify a service
When a edit on a service is requested (modify date/time or service) a message like this can show up:
If you receive this message while editing, is due to the fact that the change needs to be approved first by the vendor due to a short time request.
The time in hours where you are allowed to run all the actions without asking for approval depends by the vendor.
To know more about the notice period, check this article here.
CAUTION: If you see after some time that the provider does not accept/refuse the service, please make sure you talk with it to do it.
b. I've received a request by my provider
There are multiples ways to see if we have some pending request:
1. You get a notification in the top part of the platform.
Make sure to check the notification daily.
Click on the notification and you will be moved to the service where you can see the entity of the request.
Approve or decline the request.
2. You see there's an activity in the dashboard
Click on it you will be moved to the service where you can see the entity of the request, as seen in point 1.
Approve or decline the request.
3. In the service menu.
Follow the same instruction as per point 1 and 2.
c. A service with an extra needs confirmation
During the execution, if an extra is required (eg. the service took 30minutes more due to some issues in the apartment or the number of linen wasn't correct, the Vendor will apply the extra to the service.
Any extras will be indicated with a notification in the platform and will be deplaied as shown below:
To see all the service that need confirmation, just go in the Services tab and filter per "Service to confirm to accept". Here you will see the list and you can proceed with the confirmation.
2. I'm providing services
b. The client is asking for a change
a. I need to modify a service for a service that it is scheduled for tomorrow
When a edit on a service in requested (modify date/time or service) a message like this can show up:
If you receive this message while editing, is due to the fact that the change is requested within a short time compared to the time of execution of the service.
CAUTION: If you see after some time that the client does not accept/refuse the service, please make sure you talk with it to do it.
b. I've received a request by my client
There are multiples ways to see if we have some pending request:
1. You get a notification in the top part of the platform.
Make sure to check the notification daily.
Click on the notification and you will be moved to the service where you can see the entity of the request.
Approve or decline the request.
2. You see there's an activity in the dashboard
Click on it you will be moved to the service where you can see the entity of the request, as seen in point 1.
Approve or decline the request.
3. In the service menu.
Follow the same instruction as per point 1 and 2.