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How can I communicate a problem related to quality?

An issue related to quality has occurred. How to communicate the problem to the team?

Last UpdatedFebruary 11, 2024

Applies to: Property managers,  property owners - software users, or PRO service buyers


If any issue related to quality arises you can report it directly to the service and the incident will be sent automatically to the team via Doinn.


Let's see this example: a service has been done but a towel was missing.

a. Select the service from the dashboard view or the service list:

Screenshot 2024-01-08 alle 10.54.30

b. On the top part you see the button "Report a problem", click on it:

Screenshot 2024-01-08 alle 10.58.24

c. A new window will open with a drop menu.

Screenshot 2024-01-08 alle 11.00.17

d. Check among all the options that best explain the issue, you will see various categories. Select the one that best suits you.
In this example, we need to report that the linen provided was incomplete.

Screenshot 2024-01-08 alle 11.00.26

e. Add a comment to specify the reason for the issue and save.

Screenshot 2024-01-08 alle 11.00.36

f. In the service details a new Tab will appear due to a problem reported: 
Screenshot 2024-01-08 alle 11.00.52-1

Screenshot 2024-01-08 alle 11.01.00

This problem will be reported automatically within the service to the team assigned.