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FAQ - Frequent Asked Questions

1. Connect - Integrations, Data Imports & CRM

FAQ - Frequent Asked Questions

1. Connect - Integrations, Data Imports & CRM

In one of my properties, I don't need services anymore, how to stop generating them?

How do I synchronize reservations?

How can I delete a property?

How can I add a user member?

How can I delete a user member?

Which permissions does each user type have in my account?

How Often Does Doinn Run Automations?

How Often Does Doinn Synchronize Properties?

How Often Does Doinn Synchronize Reservations?

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2. Automate - Scheduling, Dispatching & Service Pricing

How can I use Doinn with new properties?

Where can I consult pricing set with clients?

How can I modify the service details?

What does a service with pending status mean?

When a request for service modification is received how much time do we have to respond?

How to stop generating services?

How can I control that services are created automatically for each reservation and property that I need?

What happens if no one responds to a modification or cancelation request?

How will I monitor last-minute changes?

How to add property instructions?

As a Service Provider or Co-host, Can I See the List of Reservations of the Customers I Invite?

Can I move the service hour directly in the property calendar?

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3 - Elevate - Communications, Quality Assurance & Mobile App

What is the checklist used for?

What information does each service contain?

I deleted a service but it was generated again. How can I delete it permanently?

How to list service that has notes

Service status types

How can images be added to the service?

Can my service workers open a clickable link directly in the app?

When and how will I be notified if there is any extra item added to my services?

How can I communicate a problem related to quality?

Use Doinn account on your mobile phone and computer

What Is the Difference Between a Supervisor and a Service Worker in Doinn?

Can My Cleaners or Service Workers Upload Videos During Services at Properties?

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4. Monitor/Predict - Reports, Insights & Forecasts

How can I review the executed services by the end of the month?

How can I review which services were charged in the invoice?

5 - Buy professional services

I have credit available on my account, what does that mean?

I am not able to purchase any service, there is no service available in my city?

We have received a notification that the extra charge has been added. Where can I see the reason and how much will it cost?

I need an invoice per service to request guests' security deposit

6 - Sell professional services

Send quotations to your customers

7 - Account & Billing

How should I contact Doinn in case I have issues related to finance?

I need to change the main email in the account in Doinn

How can I stop using Doinn?

If I invite other users (customers or providers) to Doinn do they need to pay new subscription?