Reservations - Menu

Reservations - Menu

Last Updated: May 16 2024

Applies to: Only registered users with roles: owner, admin, coordinator

 

In this article is possible to see all actions to perform in the Reservations menu.

1. How to manage Reservations: Sync, Add, Delete your reservation
2. Actions on a specific reservation
   
   

Beforehand it is important to understand how can the reservations be created in Doinn, there are 3 options:

• Automatically via PMS integrations - this is explained in the integrations section where you can check which PMS are directly integrated with Doinn. If there is no direct PMS integration, you can fetch reservations via iCal integration.
• Automatically via iCal Sync integrations - this is explained in the integrations section here
• Manually created in the Reservation section

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1.  How to manage Reservations: Sync, Add, Delete your reservation

Back to our reservations menu, let's see what we can do.

Let's start with the top part, where we have a filter that will show us our reservations based on Property, date, status and sort. As for this last filter, we suggest sort by check-out, this will help you figuring out next services and take, if needed some actions (keep reading this article)

Besides the filter, we have the possibility to manage our reservations:

• Sync all reservation

Doinn is synchronizing all your reservations every hour but you can always Sync your reservations

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• Add reservation

If you need to add a reservation manually, you just need to select Add reservation from the menu and follow the instructions. 

Fill all the information needed and save:

Now you reservation is displayed among the others.

• Delete all reservation

You can also chose to delete all your reservations (not recommended) taking into consideration that all the reservations with paid services or added manually, will not be deleted

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2.  Actions on a specific reservation

We have seen the actions that affects all the reservations, but there are other actions that are reflected on the individual reservation.

Let's consider this reservation and see what are the available actions from the button Actions:

• Add services
  
  

As we have seen before, when adding a manual reservation we will have to add services manually. Just follow the instructions. We can also need to add extra services to the ones already created. 

• View services
  
  

We can see a resume of the services linked to our reservation, but we can also check for more details by clicking on View service.

 

• Edit reservation
  
  

You can easily change the information about your reservation, such as the date of check-in and check-out, the number of guests.. And once done, the reservations and its services will be moved or updated.

 

• Block reservation
  
  

Blocking the reservation is a tool that allows you to communicate to your supplier that this specific reservation is not to be considered. Let's assume that you have some maintenance to be done in your apartment, meaning that no guests are in your property, the property should look booked in your channels. You know the reason of this "reservation" but your supplier doesn't, and since a check-out is creating a service, you need to take care of this.

When blocking a reservations we have few options to select.

In the example discussed, not only I want to block my reservation but I also want to remove all the services! 

When blocking a reservation, this will be displayed like shown in the picture.

For sure you can restore it and add the needed services.

• Delete reservation 
  

You can also delete the reservation and this will no longer be displayed among the reservations.

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