--- title: Services Menu - Service Details description: Manage Services inside Service Details --- [Skip to content](https://help.doinn.co/en/knowledge/services-menu-service-details#main-content) - [English](https://help.doinn.co/en/knowledge/services-menu-service-details) - [Español](https://help.doinn.co/es/knowledge/menú-servicios-detalles-del-servicio) - [Italiano](https://help.doinn.co/it/knowledge/menù-servizi-dettagli-servizio) - [Português - Portugal](https://help.doinn.co/pt-pt/knowledge/menu-serviços-detalhes-do-serviço) English Show submenu for translations [Create support ticket](https://help.doinn.co/en/knowledge/kb-tickets/new?hsLang=en) ![logo\_horizontal\_negative\_v2\_help\_center-3.png\]](https://help.doinn.co/hs-fs/hubfs/logo_horizontal_negative_v2_help_center-3.png?width=140&height=63&name=logo_horizontal_negative_v2_help_center-3.png) Open main navigation Close main navigation - - [English](https://help.doinn.co/en/knowledge/services-menu-service-details) - [Español](https://help.doinn.co/es/knowledge/menú-servicios-detalles-del-servicio) - [Italiano](https://help.doinn.co/it/knowledge/menù-servizi-dettagli-servizio) - [Português - Portugal](https://help.doinn.co/pt-pt/knowledge/menu-serviços-detalhes-do-serviço) English Show submenu for translations - [Create support ticket](https://help.doinn.co/en/knowledge/kb-tickets/new) Hello. How can we help you? - There are no suggestions because the search field is empty. 1. [Help Center](https://help.doinn.co/en/knowledge?hsLang=en) 2. [Using Doinn Platform](https://help.doinn.co/en/knowledge/using-doinn-platform?hsLang=en) 3. [2. Automate - Scheduling, Dispatching & Service Pricing](https://help.doinn.co/en/knowledge/using-doinn-platform?hsLang=en#2-automate-scheduling-dispatching-service-pricing) May 3, 2023 # Services Menu - Service Details ## Manage Services inside Service Details **CAUTION: If the service is not created manually or automated including a checklist then the service is created without checklist. So make sure you include checklists in automations/add service manually if necessary!**   **Last Updated**: *April 21, 2023* **Applies to:** *All registered users*   Services Information is the core of our platform, there data is structure in several tabs and sections: 1. [Summary](https://help.doinn.co/en/knowledge/services-menu-service-details#servicesmenu-jobsummary) 2. [Details](https://help.doinn.co/en/knowledge/services-menu-service-details#servicemenu-servicedetails) 3. [Checklist](https://help.doinn.co/en/knowledge/services-menu-service-details#servicesmenu-servicechecklist) 4. [History](https://help.doinn.co/en/knowledge/services-menu-service-details#servicesmenu-servicehistory) 5. [Photos](https://help.doinn.co/en/knowledge/services-menu-service-details#servicesmenu-servicephotos) Also another action which is    6.   [Cancel a service](https://help.doinn.co/en/knowledge/services-menu-service-details#servicesmenu-cancelservice)   ![](https://help.doinn.co/hubfs/Captura%20de%20ecr%C3%A3%202023-04-05%20130622-png.png) --- ### 1. How to navigate in Service Summary (Job Summary)   WARNING: This tab inside Service Information is only available for the services with status **DONE** which means the job was already started and finished   with the following information: - Time service started - Time service finished - Duration - Photos uploaded - Checklist of executed tasks (checklist will be prompted directly in the mobile app) NOTE: When the **job is completed** the **Supervisors and Service Workers** will have to **check tasks** from the Service Checklist in their Doinn Operations mobile app   ![](https://help.doinn.co/hubfs/Captura%20de%20ecr%C3%A3%202023-04-05%20112418-png-1.png)   --- ### 2. How to navigate into Service Details There are 4 main sections inside service details: **1. Overview**  ![](https://help.doinn.co/hubfs/Screenshot%202023-04-21%20alle%2014-25-05-png.png) 1. 1. Service Order 2. Date - It is possible to change the date by clicking **Edit date/time** button 1. 1. Requested Start 2. Estimated Start - this is the real start time (update by the service workers/supervisors or service providers). It is possible to change this time directly in the here by clicking button **Edit** 3. Status 4. Source (Manual/Automation) **2\. Property** ![](https://help.doinn.co/hubfs/Screenshot%202023-04-21%20alle%2014-26-11-png.png) 1. 1. Property Name 2. Property Address - Here you can open a new tab that **open Google Maps directly with the property address** 3. Property Instructions **3. Services** ![](https://help.doinn.co/hubfs/Screenshot%202023-04-21%20alle%2014-26-18-png.png) 1. 1. Service Type 2. Service Number 3. Edit Service action 4. Add note to Service **4. People** ![](https://help.doinn.co/hubfs/Screenshot%202023-04-21%20alle%2014-27-01-png-1.png) 1. 1. Customer 2. Service Provider 3. Workers or Teams assigned - it is possible to **assign people or teams from here**   --- ### 3. How to navigate into Service Checklist   When a checklist is applied, you will see it displayed in Service details under the tab **Checlkist**. Click on it to find out all the tasks that requires confirmation. See en example below. ![](https://help.doinn.co/hs-fs/hubfs/Screenshot%202023-04-21%20alle%2014-35-53-png.png?width=491&height=360&name=Screenshot%202023-04-21%20alle%2014-35-53-png.png) ![](https://help.doinn.co/hs-fs/hubfs/Screenshot%202023-04-21%20alle%2014-35-10-png.png?width=491&height=393&name=Screenshot%202023-04-21%20alle%2014-35-10-png.png) When ending the service, the worker is required to check all the tasks confirming the execution. CAUTION: If the service is not created manually or automated including a checklist then the service is created without checklist. So make sure you include checklists in automations/add service manually if necessary! --- ### 4. How to navigate into Service Photos   To see the picture uploaded after the service has been executed, just click on **Photos** tab. Click on it to see the photos upload by the worker. ![](https://help.doinn.co/hubfs/Screenshot%202023-04-21%20alle%2014-47-12-png.png) WARNING: This tab inside Service Information is only available for the services with status **DONE** which means the job was already started and finished --- ### 5. How to read the Service History All new service actions and timestamp will be added into the service history. Check the History tab as shown in the picture below. ![](https://help.doinn.co/hubfs/image-png-Apr-05-2023-06-01-55-0340-AM.png) --- ### 6.  Cancel a Service   You can cancel a service directly inside each service details, the steps are: 1\. Click **Cancel service** button ![](https://help.doinn.co/hs-fs/hubfs/Captura%20de%20ecr%C3%A3%202023-04-05%20140556-png.png?width=519&height=312&name=Captura%20de%20ecr%C3%A3%202023-04-05%20140556-png.png)   2\. The system will ask for a cancelation reason, **add note** and click **Cancel service**   **![](https://help.doinn.co/hs-fs/hubfs/Captura%20de%20ecr%C3%A3%202023-04-05%20140750-png.png?width=515&height=439&name=Captura%20de%20ecr%C3%A3%202023-04-05%20140750-png.png)**   3\. The other side (either customer or service provider is external) will receive a service change request to **Approve** or **Refuse**    WARNING: Services in **pending status** are **not** considered for execution. 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