What are Issue Managers and how to add or remove them in the issues section
Only users designated as issue managers can access this section and manage property maintenance issues, regardless of their general role (admin, coordinator, supervisor, or service worker).
1. Accessing the Issues Section
Only issue managers can add or remove other issue managers
The Issues section allows users to manage property maintenance issues. However, access to this section is restricted to designated issue managers. If a user is not assigned as an issue manager, they will not see this menu on the platform.
2. Assigning and Removing Issue Managers
To add or remove issue managers:
1. Navigate to the Issues section in the platform.
2. Locate the list of issue managers on the left side of the issues screen and click the button +Add
3. Select the users you want to add as managers.
You will see a side window with the list of users where you can add or remove issue managers
4. If necessary, remove users from the list to revoke their management access.
3. Permissions of an Issue Manager
Once assigned, an issue manager has full control over issue management, including the ability to:
- Create new issues
- Update existing issues
- Add photos and notes
- Change issue status
- Reassign issues to different users
4. Role Independence from Issue Management
A user's general role (admin, coordinator, supervisor, service worker) does not determine their ability to manage issues. Instead, access is solely based on whether they are assigned as an issue manager.
To manage property maintenance issues, a user must be explicitly assigned as an issue manager. Their general role does not grant them automatic access, ensuring that only authorized users can handle issue management tasks.
A service worker can manage issues if designated as an issue manager.
An admin who is not assigned as an issue manager cannot access the Issues section.