The Issues section in Doinn allows you to report and manage property issues, schedule preventive maintenance, and assign tasks to employees with defined priorities, deadlines, costs, and payment responsibilities
The Issue section in Doinn is designed to streamline issue and maintenance management for your properties. Here’s how to use it effectively:
1. View Existing Issues
When you access the Issues section, you’ll see a list of all reported issues. This includes key details such as issue names, affected properties, priorities, and statuses.
2. Create a New Issue
Follow these steps to create a new issue:
a. Go to “Actions” and select “New Issue”
Click the corresponding button to create a new issue.
b. Fill in the initial issue details
•Issue name: Provide a brief description of the problem, e.g., “Broken window.”
•Issue type: Select an appropriate category such as electricity, painting, pool, or handyman services.
•Affected property: Specify the property where the issue occurred.
c. Configure additional details
•Priority: Assign a priority level (critical, high, medium, low).
•Execution date and time: Specify when the issue was reported and the deadline for resolution.
•Assigned employee: Choose the employee responsible for resolving the issue.
•Notes and observations: Add any relevant extra details.
Once completed, the system will generate a detailed ticket for the issue.
3. Edit and Manage Existing Issues
You can modify previously created issues at any time:
a. Edit details
•Update the priority, status (e.g., finalized or in progress), or any other relevant information.
b. Add pricing and payment details
If the issue involves costs, you can log financial details in the “Articles” section:
•Service cost: Enter the associated amount.
•Responsible party: Choose who will cover the cost (guest, property owner, insurance, provider, or select “Under review” if undecided).
4. Sharing Issues via WhatsApp or Public Link
The platform makes it simple to share Issues with stakeholders:
1.Select Issues: Mark one or more Issues from your list.
2.Manage Issues: Go to the button in the upper right corner labeled “Manage Issues.”
3.Issue Summary: Click on “View Issue Summary.”
4.Share: In the summary window that appears, you’ll find two options:
•Copy Public Link: Generate a link that anyone can open to view the selected Issues.
•Share via WhatsApp: Send the link directly through WhatsApp with a single click.
This feature streamlines communication between teams and clients, enabling clear and quick problem tracking.
5.Doinn app
Learn how cleaners can report issues directly from the Doinn app. In just a few steps, they can create issues, add observations, attach photos or documents, and save the report, which is automatically logged in the admin panel. A quick and efficient process to ensure effective issue management.
6. Benefits of Centralized Management
•Complete control: View and organize all issues in one place.
•Flexibility: Update statuses, assignments, and financial details anytime.
•Efficient tracking: Maintain a clear record of all pending and completed tasks.
This system helps you manage issues and maintenance tasks efficiently, ensuring a well-organized and effective workflow.