How to contact Doinn in case I have financial issue (payment, invoice, refund)?

What to do in case of issues

Last UpdatedNov 20 2023

Applies to: All registered users

Before starting, here's a selection of  articles that can help you:

If you don't find answers in the help center this is the procedure to follow:

a. Send an email to

b. Explain the context with details. Add possible screenshots or documents to support the assistance needed.

c. If it is urgent and there hasn't been a reply in the last 48h, get in contact with support for assistance.