---
title: I added new property but I am not able to create a service or add it to the automation
description: Find out the reasons why you cannot generate service on your new property
---
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January 10, 2024
# I added new property but I am not able to create a service or add it to the automation
## Find out the reasons why you cannot generate service on your new property
**Last Updated**: *January 9 2024*
**Applies to:** *All registered users*
You have a new property but you cannot generate service or add it to an automation.
Let's find out why this is happening.
#### 1. The property is located in a different city
Most frequently, this is related to the lack of a contract assigned in the new city.
In this case, contact a Doinner, we will help you finding the best provider the new area of interest.
#### 2. The property is located in the same city
If this happens, please contact us. It might be a bug and our IT team will fix it!
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