---
title: How can I get a refund?
description: Learn about the credit
---
[Skip to content](https://help.doinn.co/en/knowledge/get-a-refund#main-content)
- [English](https://help.doinn.co/en/knowledge/get-a-refund)
- [Español](https://help.doinn.co/es/knowledge/cómo-obtener-reembolso)
- [Italiano](https://help.doinn.co/it/knowledge/come-ottenere-un-rimborso)
English
Show submenu for translations
[Create support ticket](https://help.doinn.co/en/knowledge/kb-tickets/new?hsLang=en)
![logo\_horizontal\_negative\_v2\_help\_center-3.png\]](https://help.doinn.co/hs-fs/hubfs/logo_horizontal_negative_v2_help_center-3.png?width=140&height=63&name=logo_horizontal_negative_v2_help_center-3.png)
Open main navigation
Close main navigation
- - [English](https://help.doinn.co/en/knowledge/get-a-refund)
- [Español](https://help.doinn.co/es/knowledge/cómo-obtener-reembolso)
- [Italiano](https://help.doinn.co/it/knowledge/come-ottenere-un-rimborso)
English
Show submenu for translations
- [Create support ticket](https://help.doinn.co/en/knowledge/kb-tickets/new)
Hello. How can we help you?
- There are no suggestions because the search field is empty.
1. [Help Center](https://help.doinn.co/en/knowledge?hsLang=en)
2. [Using Doinn Platform](https://help.doinn.co/en/knowledge/using-doinn-platform?hsLang=en)
3. [5. Buy professional services](https://help.doinn.co/en/knowledge/using-doinn-platform?hsLang=en#5-buy-professional-services)
March 12, 2024
# How can I get a refund?
## Learn about the credit
**Last Updated**: *January 31, 2024*
**Applies to:** *All registered users*
In case any **past service or any item in the service gets canceled,** but the service has already invoiced and charged, read this:
- **For pre-payment users**
the credit that equals the amount of service canceled will be created in the user's profile and it will be available for use in the next purchase.
- **For post-payment users**
the amount will be discounted from the next **charge** and a credit note will be automatically generated to justify the difference with the already created correspondent invoice. Credit notes will be automatically sent to the indicated email set in the billing information and saved in the Invoices part of the user's profile, next to the corresponding invoice*.*
- **For post-payment Stripe users**
any modification of the previous period will be applied in the next period invoice.
The credit is shown in the top right corner, close to the profile.
**
---
If there is a need to issue an invoice for a specific service for the purpose of Airbnb or Booking complaints, you should request it from Doinn directly (finance@doinn.co), providing the order ID number (6+6 digits) of the service.
You can find the full ID in the Reports tab.
**These services will be invoiced again in the normal billing process but will be immediately credited.**
Invoices will be issued according to the profile's payment status.
**a. If it's Pre-payment:**
- For each payment made.
- On the last day of each month.
**b. If it's Post-payment:**
- At the beginning of the month following the month of the services provided
Invoices will be issued **by Doinn** If you are a prepayment user or post-payment user in PT and Continental ES
Invoices will be issued **directly by the Seller/Vendor** if you are a post-payment user outside of PT or Continental ES (Stripe user)
Find out more, check our **[Financial Best Practices Guide](https://help.doinn.co/en/knowledge/account-and-billing?hsLang=en)**
- [Doinn Academy](https://help.doinn.co/en/knowledge/doinn-academy?hsLang=en)
- [Getting Started](https://help.doinn.co/en/knowledge/getting-started?hsLang=en#main-content)
- [Set up the basics](https://help.doinn.co/en/knowledge/getting-started?hsLang=en#set-up-the-basics)
- [Using Doinn Platform](https://help.doinn.co/en/knowledge/using-doinn-platform?hsLang=en#main-content)
- [1. Connect - Integrations, Data Imports & CRM](https://help.doinn.co/en/knowledge/using-doinn-platform?hsLang=en#1-connect-integrations-data-imports-crm)
- [2. Automate - Scheduling, Dispatching & Service Pricing](https://help.doinn.co/en/knowledge/using-doinn-platform?hsLang=en#2-automate-scheduling-dispatching-service-pricing)
- [3. Elevate - Communications, Quality Assurance & Mobile App](https://help.doinn.co/en/knowledge/using-doinn-platform?hsLang=en#3-elevate-communications-quality-assurance-mobile-app)
- [4. Monitor/Predict - Reports, Insights & Forecasts](https://help.doinn.co/en/knowledge/using-doinn-platform?hsLang=en#4-monitor-predict-reports-insights-forecasts)
- [5. Buy professional services](https://help.doinn.co/en/knowledge/using-doinn-platform?hsLang=en#5-buy-professional-services)
- [6. Sell professional services](https://help.doinn.co/en/knowledge/using-doinn-platform?hsLang=en#6-sell-professional-services)
- [7. Account & Billing](https://help.doinn.co/en/knowledge/using-doinn-platform?hsLang=en#7-account-billing)
- [FAQ - Frequent Asked Questions](https://help.doinn.co/en/knowledge/faq-frequent-asked-questions?hsLang=en#main-content)
- [1. Connect - Integrations, Data Imports & CRM](https://help.doinn.co/en/knowledge/faq-frequent-asked-questions?hsLang=en#1-connect-integrations-data-imports-crm)
- [2. Automate - Scheduling, Dispatching & Service Pricing](https://help.doinn.co/en/knowledge/faq-frequent-asked-questions?hsLang=en#2-automate-scheduling-dispatching-service-pricing)
- [3 - Elevate - Communications, Quality Assurance & Mobile App](https://help.doinn.co/en/knowledge/faq-frequent-asked-questions?hsLang=en#3-elevate-communications-quality-assurance-mobile-app)
- [4. Monitor/Predict - Reports, Insights & Forecasts](https://help.doinn.co/en/knowledge/faq-frequent-asked-questions?hsLang=en#4-monitor-predict-reports-insights-forecasts)
- [5 - Buy professional services](https://help.doinn.co/en/knowledge/faq-frequent-asked-questions?hsLang=en#5-buy-professional-services)
- [6 - Sell professional services](https://help.doinn.co/en/knowledge/faq-frequent-asked-questions?hsLang=en#6-sell-professional-services)
- [7 - Account & Billing](https://help.doinn.co/en/knowledge/faq-frequent-asked-questions?hsLang=en#7-account-billing)
- [Doinn AI 🆕](https://help.doinn.co/en/knowledge/doinn-ai?hsLang=en)
- [Troubleshooting](https://help.doinn.co/en/knowledge/troubleshooting?hsLang=en#main-content)
- [1. Connect - Integrations, Data Imports & CRM](https://help.doinn.co/en/knowledge/troubleshooting?hsLang=en#1-connect-integrations-data-imports-crm)
- [2. Automate - Scheduling, Dispatching & Service Pricing](https://help.doinn.co/en/knowledge/troubleshooting?hsLang=en#2-automate-scheduling-dispatching-service-pricing)
- [3 - Elevate - Communications, Quality Assurance & Mobile App](https://help.doinn.co/en/knowledge/troubleshooting?hsLang=en#3-elevate-communications-quality-assurance-mobile-app)
- [5 - Buy professional services](https://help.doinn.co/en/knowledge/troubleshooting?hsLang=en#5-buy-professional-services)
- [7 - Account & Billing](https://help.doinn.co/en/knowledge/troubleshooting?hsLang=en#7-account-billing)
- [Best Practices](https://help.doinn.co/en/knowledge/best-practices?hsLang=en#main-content)
- [1. Connect - Integrations, Data Imports & CRM](https://help.doinn.co/en/knowledge/best-practices?hsLang=en#1-connect-integrations-data-imports-crm)
- [2. Automate - Scheduling, Dispatching & Service Pricing](https://help.doinn.co/en/knowledge/best-practices?hsLang=en#2-automate-scheduling-dispatching-service-pricing)
- [3 - Elevate - Communications, Quality Assurance & Mobile App](https://help.doinn.co/en/knowledge/best-practices?hsLang=en#3-elevate-communications-quality-assurance-mobile-app)
- [4. Monitor/Predict - Reports, Insights & Forecasts](https://help.doinn.co/en/knowledge/best-practices?hsLang=en#4-monitor-predict-reports-insights-forecasts)
- [7 - Account & Billing](https://help.doinn.co/en/knowledge/best-practices?hsLang=en#7-account-billing)
- [Integrations](https://help.doinn.co/en/knowledge/integrations?hsLang=en)
- [Product Updates](https://help.doinn.co/en/knowledge/product-updates?hsLang=en)
[](https://doinn.co/)