Question 1

Billing Information

Accepted Answer

Be sure to have this step covered and we tell you how

When starting with Doinn one of the key actions is to start completing all the data of your business as the Doinn platform will now be your channel of communications with the cleaning company.

So, if you just got to the platform billing is one big part of this. Actually if you have not done it you will have a message on your dashboard like this one:

1.Now go to your profile:

2. Choose billing information option:

3. Add your billing into general billing:

You can also check for more billing tips in our article here.

We hope these notes were helpful to leave us some reactions to the article and see you next time 👋👋

Question 2

Set up your iCal and automate with Doinn 📅

Accepted Answer

Transform your bookings into turnover cleanings and laundry services!

This is what we think about adding your iCal's to your doinn account it's an amazing way to join your software and make your life way easier.

This option is available if you use Airbnb, AvaiBook, Smoobu, or any other booking platform that gives you an iCal URL, so be sure to follow these steps:

Just for your knowledge, some software like Avaibook even synchronizes the check-in and check-out time. Great, right?

Please remember in order to update your iCal you would have to create your property manually like shown in this other article.

We will explain in this case synchronization from an Airbnb iCal but you can check our integrations sections for other properties platforms 😊 (Like smoobu for example)

*1. Get into your Airbnb account and find the availability tab it should look like this:

Note: You can check for our integrations section to other platforms and find the iCal URL.

2. Once you have the correct listing you want to extract the calendar click on availability and next on the export calendar:

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Question 3

Change manually created services ✍️

Accepted Answer

This article is specific to manually created services in Doinn platform

Q: Billing Information

Be sure to have this step covered and we tell you how When starting with Doinn one of the key actions is to start completing all the data of your business as the Doinn platform will now be your channel of communications with the cleaning company. So, if you just got to the platform billing is one big part of this. Actually if you have not done it you will have a message on your dashboard like this one: <img src="https://storage.crisp.chat/users/helpdesk/website/ad91559e46da7800/f4899bf5-754d-4d5d-aaff-82e77e_aamjxq.png" alt="" /> 1.Now go to your profile: <img src="https://storage.crisp.chat/users/helpdesk/website/5881cecb98ef5800/97b365b0-782d-4cd2-9baa-cf3cb4_ttz5te.png" alt="" /> 2. Choose billing information option: <img src="https://storage.crisp.chat/users/helpdesk/website/1cfed23101b30e00/e6be9cba-b201-4161-9049-5fc9a8_vz79mr.png" alt="" /> 3. Add your billing into general billing: <img src="https://storage.crisp.chat/users/helpdesk/website/10f5d568f7be3400/d16ac399-c457-48c8-b178-8a8c3a_n1fnhl.png" alt="" /> <a href="https://doinn.crisp.help/en/article/get-your-billing-the-right-way-1kzpc9u/?bust=1648726798369">You can also check for more billing tips in our article here.</a> We hope these notes were helpful to leave us some reactions to the article and see you next time 👋👋

Doinn has a bunch of features so we try to guide you on how and when to use them so you can keep on managing all that is going on in your rentals without spending a lot of time doing it!

So in this article, we will share how to re-schedule or delete services also, let's dig into it.

Note: Keep in mind that for any changes on the service you will have to make them prior to the scheduled date, for any last-minute cancellation contact our team at support@doinn.co

Re-schedule services

Then let's say that you have a change in a booking for example Tony booked your apartment from April 1st until April 4th but then Tony tells you his flight got canceled and he will be arriving on April 3rd.

No problem with Doinn! You just go to the service you got on those dates and change it to the correct ones 😄

1. Get to the services tab on your Doinn account:

2. Look for the service you want to re-schedule and click on managing dates:

3. Now you choose the new dates and time that's it Done!

You can go to the same order and see the details to make sure the changes have been made 😃

Cancel services

**1. Get to the s

Question 4

How to buy services 🧹🧼

Accepted Answer

Learn how to buy your services or automate them

Well congratulations on getting here, you might already set up your Doinn account, and is time to get everything ready for those cleanings or linen rentals.

We tell you how to do it!

Remember you will invest some time into getting everything configurated, at the end, it will absolutely be worthy as moving forward this would be a very automatic process.

As a Doinner host, you have 3 options to acquire a service:

1. Automatically: if you have a post-payment account here you don't need to do anything, the process is completely automatic and you can check the monthly services bought on your reports before the invoicing period 🤯

2. Buy services scheduled by iCal.

3. Manually buy a service.

We will explain the last 2 mentioned, starting with services schedules by iCal.

Buy services scheduled by iCal

In this article, we talked about the set up of an iCal URL, at that moment you gave instructions on your property so you should see that at this point.

So let's dig into it:

1. Go to your account and click on bookings tab:

2. Click on the list of services:

**3. You can no

Question 5

Message instantly to your staff 💬

Accepted Answer

Stop the endless whatsapps and excel sheets! Send messages to your employees and they will receive it in Doinn app!

In Doinn our team is constantly working to get the best features to our vendors they can use to improve their day-to-day tasks.

That is why we have launched an amazing tab: Messages

1.Go to your messages tab on your Doinn account:

2. You can now choose any member of your staff click direct to chat individually or group to start a group conversation:

3. This is how the message will look like:

Your staff member will be able to check the message in their mobile app as well 😉 Remember if you or your staff does not have the app yet, read this article.

We hope these notes have helped, see you in the next chapter 👋👋

Question 6

Get your billing the right way 📈

Accepted Answer

So if you already have your account set up and you already had a couple of services you must know that on the invoices tab you will have at the beginning of each month the billing for the services you requested in the previous period.

Here are some interesting facts about our invoicing:

Invoices Options

You will have all of the details on your monthly services requested on the invoices tab of your account which will look something like this:

But if needed you will also have the option to download it on excel or in PDF which will make your own follow up easier 👌

Changing your billing

If by any chance you need to make changes in your billing no worries check these quick steps to do it:

1. Go to your profile on your Doinn Account

2. Get to your billing data information tab:

3. You will now have a screen just like this one to make all the changes you need

Group or billing by property

Next step is in case you have multiple properties and you need to bill directly to the owner or because a group of properties is from a specific owner as well. Check this out 😉

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