Question 1

Set up your iCal and automate with Doinn 📅

Accepted Answer

Transform your bookings into turnover cleanings and laundry services!

This is what we think about adding your iCal's to your doinn account it's an amazing way to join your software and make your life way easier.

This option is available if you use Airbnb, AvaiBook, Smoobu, or any other booking platform that gives you an iCal URL, so be sure to follow these steps:

Just for your knowledge, some software like Avaibook even synchronizes the check-in and check-out time. Great, right?

Please remember in order to update your iCal you would have to create your property manually like shown in this other article.

We will explain in this case synchronization from an Airbnb iCal but you can check our integrations sections for other properties platforms 😊 (Like smoobu for example)

*1. Get into your Airbnb account and find the availability tab it should look like this:

Note: You can check for our integrations section to other platforms and find the iCal URL.

2. Once you have the correct listing you want to extract the calendar click on availability and next on the export calendar:

**3

Question 2

How to buy services 🧹🧼

Accepted Answer

Learn how to buy your services or automate them

Well congratulations on getting here, you might already set up your Doinn account, and is time to get everything ready for those cleanings or linen rentals.

We tell you how to do it!

Remember you will invest some time into getting everything configurated, at the end, it will absolutely be worthy as moving forward this would be a very automatic process.

As a Doinner host, you have 3 options to acquire a service:

1. Automatically: if you have a post-payment account here you don't need to do anything, the process is completely automatic and you can check the monthly services bought on your reports before the invoicing period 🤯

2. Buy services scheduled by iCal.

3. Manually buy a service.

We will explain the last 2 mentioned, starting with services schedules by iCal.

Buy services scheduled by iCal

In this article, we talked about the set up of an iCal URL, at that moment you gave instructions on your property so you should see that at this point.

So let's dig into it:

1. Go to your account and click on bookings tab:

2. Click on the list of services:

**3. You can no

Question 3

Message instantly to your staff 💬

Accepted Answer

Stop the endless whatsapps and excel sheets! Send messages to your employees and they will receive it in Doinn app!

In Doinn our team is constantly working to get the best features to our vendors they can use to improve their day-to-day tasks.

That is why we have launched an amazing tab: Messages

1.Go to your messages tab on your Doinn account:

2. You can now choose any member of your staff click direct to chat individually or group to start a group conversation:

3. This is how the message will look like:

Your staff member will be able to check the message in their mobile app as well 😉 Remember if you or your staff does not have the app yet, read this article.

We hope these notes have helped, see you in the next chapter 👋👋

Question 4

Creating properties 🏠

Accepted Answer

Learn how to upload your properties if you don't have an PMS or iCal

After following the main steps of creating your account the following process would be to upload your properties so you can buy a service whenever you need it.

So, with this intro let´s get into business.

Keep in mind if you have a PMS the best option would be to integrate it with your Doinn account. Click below to sync with Avantio, Rentals united, Guesty, and others. We strongly advise you to make the integration with following the steps.

I want to integrate my PMS

Next steps: Create properties by upload (More than one)

If you do not have a PMS option but have a lot of properties see how to upload a file with multiple properties in the blink of an eye 😅

Note: If you are using a MAC have this in consideration:

You should have the Numbers Application to download the original Doinn spreadsheet
Download Doinn spreadsheet and make sure to export the file as Excel (.xls)
And then fill it out with your data.

1. Go to your account dashboard and click on add many properties button:

2. Then a pop up will show like this one:

![](https://storage.crisp.chat/users/helpdesk/website/8289890971c8a000/d369d5c6-9296-429d-a

Question 5

Get your billing the right way 📈

Accepted Answer

So if you already have your account set up and you already had a couple of services you must know that on the invoices tab you will have at the beginning of each month the billing for the services you requested in the previous period.

Here are some interesting facts about our invoicing:

Invoices Options

You will have all of the details on your monthly services requested on the invoices tab of your account which will look something like this:

But if needed you will also have the option to download it on excel or in PDF which will make your own follow up easier 👌

Changing your billing

If by any chance you need to make changes in your billing no worries check these quick steps to do it:

1. Go to your profile on your Doinn Account

2. Get to your billing data information tab:

3. You will now have a screen just like this one to make all the changes you need

Group or billing by property

Next step is in case you have multiple properties and you need to bill directly to the owner or because a group of properties is from a specific owner as well. Check this out 😉

**1

Question 6

Introduction & account basics 🙋

Accepted Answer

Welcome! Welcome! Welcome! If you got here is because you have a Doinner spirit and you also concern about giving your guests the best experience possible at your rental. And that's exactly what we are Doinn for you 😁

First of all, being part of our platform is a completely FREE service you will get charged only for what YOU need when YOU need it 👌

These quick account basics will walk you through every step into getting all your information read to get your services as soon as possible! Then you can focus on what really matters 💪

Account Basics: Doinn shows you the steps into creating an account and some useful tips in order to handle I correctly.
Billing If by this time you have not updated your account for the correct billing info check here is how to do it.
Integrate your PMS or iCal: One of our most proud features is the ability of synchronization you will now have between your Doinn account and PMS. In case you don't have a PMS you can always link your Airbnb or other platform iCals such as: Booking.com
Create properties: If by any chance you do not use a PMS you can make a massive upload of properties or create it manually check it here.
[How to buy services:](https://doinn.crisp.help/en/article/how-to

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