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FAQ - Frequent Asked Questions
1. Connect - Integrations, Data Imports & CRM
- In one of my properties, I don't need services anymore, how to stop generating them?
- How do I synchronize reservations?
- How can I delete a property?
- How can I add a user member?
- How can I delete a user member?
- Which permissions does each user type have in my account?
- How Often Does Doinn Run Automations?
- How Often Does Doinn Synchronize Properties?
- How Often Does Doinn Synchronize Reservations?
2. Automate - Scheduling, Dispatching & Service Pricing
- How can I use Doinn with new properties?
- Where can I consult pricing set with clients?
- How can I modify the service details?
- What does a service with pending status mean?
- When a request for service modification is received how much time do we have to respond?
- How to stop generating services?
- How can I control that services are created automatically for each reservation and property that I need?
- What happens if no one responds to a modification or cancelation request?
- How will I monitor last-minute changes?
- How to add property instructions?
- As a Service Provider or Co-host, Can I See the List of Reservations of the Customers I Invite?
- Can I move the service hour directly in the property calendar?
3 - Elevate - Communications, Quality Assurance & Mobile App
- What is the checklist used for?
- What information does each service contain?
- I deleted a service but it was generated again. How can I delete it permanently?
- How to list service that has notes
- Service status types
- How can images be added to the service?
- Can my service workers open a clickable link directly in the app?
- When and how will I be notified if there is any extra item added to my services?
- How can I communicate a problem related to quality?
- Use Doinn account on your mobile phone and computer
- What Is the Difference Between a Supervisor and a Service Worker in Doinn?
- Can My Cleaners or Service Workers Upload Videos During Services at Properties?
4. Monitor/Predict - Reports, Insights & Forecasts
5 - Buy professional services
- I have credit available on my account, what does that mean?
- I am not able to purchase any service, there is no service available in my city?
- We have received a notification that the extra charge has been added. Where can I see the reason and how much will it cost?
- I need an invoice per service to request guests' security deposit