How to solve most common issues
Some problems you can find while working with Doinn platform are:
- The SEPA we have is not valid anymore, how can we change bank details?
- The service is not available in the list
- The city is not available, the host can not consult pricing
- How to create initial services if there is no property created in PMS?
- The host added the property in PMS but its still not available in Doinn
1. The SEPA we have is not valid anymore, how can we change bank details?
2. The service is not available in the list
This means the property doesn´t have the service assigned or catalogue created
3. The city is not available, the host can not consult pricing
We can not share catalogue if there is no property created
4. How to create initial services if there is no property created in PMS?
In this case we suggest to create the property manually, or have always 1 that can be used for this
5. The host added the property in PMS but its still not available in Doinn
Depending on the PMS we sometimes have it immediately or the next day but sometimes we are not able to create it due to missing info but here IT needs to help and check why we are not receiving