• Introduction & account basics 🙋

  Welcome! Welcome! Welcome! If you got here is because you have a Doinner spirit and you also concern about giving your guests the best experience possible at your rental. And that's exactly what we are Doinn for you 😁 First of all, being part of our platform is a completely FREE service you will get charged only for what YOU need when YOU need it 👌 These quick account basics will walk you through every step into getting all your information read to get your services as soon as possibleFew readers

• Billing Information

  Be sure to have this step covered and we tell you how When starting with Doinn one of the key actions is to start completing all the data of your business as the Doinn platform will now be your channel of communications with the cleaning company. So, if you just got to the platform billing is one big part of this. Actually if you have not done it you will have a message on your dashboard like this one: (https://storage.crisp.chat/users/helpdesk/website/ad91559e46da7800/f4899bf5-754d-4dPopular

• Why use automation?🤖

  In this article we want to let you know the main reasons why you as a small, medium or big property manager should use Doinn platform within your management so keep reading to find it out: Automatic Sync As we were saying thanks to our integrations to different property management software's you can be sure that your properties will be set up and smoothly run with all of your bookings. This what you will get when syncing your PMS: Automatic service confirmation. AutomaticFew readers

• Set up your iCal and automate with Doinn 📅

  Transform your bookings into turnover cleanings and laundry services! This is what we think about adding your iCal's to your doinn account it's an amazing way to join your software and make your life way easier. This option is available if you use Airbnb, AvaiBook, Smoobu, or any other booking platform that gives you an iCal URL, so be sure to follow these steps: Just for your knowledge, some software like Avaibook even synchronizes the check-in and check-out time. Great, right?Popular

• Creating properties 🏠

  Learn how to upload your properties if you don't have an PMS or iCal After following the main steps of creating your account the following process would be to upload your properties so you can buy a service whenever you need it. So, with this intro let´s get into business. Keep in mind if you have a PMS the best option would be to integrate it with your Doinn account. Click below to sync with Avantio, Rentals united, Guesty, and others. We strongly advise you to make the integration witFew readers

• How to buy services 🧹🧼

  Learn how to buy your services or automate them Well congratulations on getting here, you might already set up your Doinn account, and is time to get everything ready for those cleanings or linen rentals. We tell you how to do it! Remember you will invest some time into getting everything configurated, at the end, it will absolutely be worthy as moving forward this would be a very automatic process. As a Doinner host, you have 3 options to acquire a service: 1. Automatically:Some readers

• Change automatically created services 🦾

  When syncing your PMS or iCal services will be created automatically as the idea is you can make your job way faster than ever ⚡ So in this article, we will share how to make changes to your services that have been made automatically. Note: Keep in mind that for any changes on the service you will have to make them prior to the scheduled date, for any last-minute cancellation contact our team at [email protected] Re-schedule services In order to make a change on dates for an automatiFew readers

• Change manually created services ✍️

  This article is specific to manually created services in Doinn platform Doinn has a bunch of features so we try to guide you on how and when to use them so you can keep on managing all that is going on in your rentals without spending a lot of time doing it! So in this article, we will share how to re-schedule or delete services also, let's dig into it. Note: Keep in mind that for any changes on the service you will have to make them prior to the scheduled date, for any last-minute canceSome readers

• How to add notes to a service 📝

  Sometimes you just want certain things been done in a specific way or maybe our guest Tony is bringing some friends and they need the sofa bed ready! This is the perfect moment to use notes 😉 Your notes on services are directly communicated on your service details to the cleaning vendor and their staff! If anything happens while your services is been made the cleaning company will report all of the issues or additional information here. Follow these steps: 1. Get to the services tab onFew readers

• Why use reports 📊

  Been with Doinn means your life just got a lot easier in terms of management 😄 So that's why we also have a reporting tab to help you go through your paperwork on your own terms... What does this mean? If for example, you want to check your expenses each week, every 15 days or previous to your billing cycle you can do it in this tab following these steps: 1. Get to your Doinn account reports tab (https://storage.crisp.chat/users/helpdesk/website/4b14af9039d2a800/fb44d9ea-5833-4a49-aFew readers

• Get your billing the right way 📈

  So if you already have your account set up and you already had a couple of services you must know that on the invoices tab you will have at the beginning of each month the billing for the services you requested in the previous period. Here are some interesting facts about our invoicing: Invoices Options You will have all of the details on your monthly services requested on the invoices tab of your account which will look something like this: (https://storage.crisp.chat/users/helpdesk/wSome readers

• What are the extras? ✋

  Welcome back! Now if you are wondering why you have extras added to your service you are in the right place to find out. The first thing to understand is in Doinn we have specific timing and procedures so if you have one of these scenarios: A long-mid stay guest Your property was closed for long periods of time Guests had a party Or any other circumstance in which your property requires more time to be cleaned due to the previous reasons explain then most likely yoFew readers

• What is credit in the dashboard?

  If you have a credit check how you can see it and how to redeem it. Remember we talked about how to block services? Well in some cases when you block or cancel your services you will get a credit if your services were already paid and the services were not performed. It would look like this: When you see the credit in your dashboard it will mean a service was canceled but wFew readers