In Doinn we really do not have an extensive cancellation policy, still, in this article, we add the situations that could be encountered on your day-to-day operations.
What if a guest cancels a booking, Can I cancel my services?
There are some scenarios for example if you haven't paid for your service yet, it's not confirmed and you don't need to cancel it.
On the other hand, if you have paid, you can cancel your booking up to 48 hours in advance using the option on the platform. We have an article section just for this so go ahead and take a look here.
Have in mind after the 48-hour deadline has passed, suppliers can choose to retain the value paid as a cancellation fee.
Doinn doesn't interfere with their decision. Please contact us as soon as you can for last-minute cancellations at [email protected] or if it's an urgent call at these phones numbers:
ES +34 919 01 82 01
US +1 470-215-0669
PT +351 308 805 604
UK +44 330 808 1246
Latam +52 (1) 33 1293-2038
How do I change my booking?
Keep in mind that for any changes on the service you will have to make them prior to the scheduled date, for any last-minute cancellation contact our team at [email protected]
You can change any service order up to 48 hours in advance using the Schedule option on the platform.
Check these articles as the process changes a little bit if you have automatic or manually done services.
Any changes made in less than 48 hours in advance (e.g. resulting from a guests' stay extension) are subject to the supplier's confirmation.
Note: Services ordered for different price days can only be changed to days with the same service price.
Hope this article was useful.
See you in the next chapter 👋