FAQs about our laundry services

Are you thinking about outsourcing your laundry services or renting linen when having a cleaning service?

This is another level of delegation thanks to Doinn 😜

Laundry & Linen kits can be a heavy part of the process when you have a lot of bookings or a bunch of guests on your bookings that is why when booking services you will also be able to request a laundry service.

Keep in mind both services cannot be requested on their own they should be tied to a cleaning service in order to buy them.

Let's dig into some of the common questions regarding this subject:

Where does our linen come from?

Remember we always talk about or human touch on top of our technology?

Well thanks to our team, we make sure our vendors have the best products and quality that is why our suppliers source the sturdiest fabrics and the best manufacturing processes to ensure the best possible performance with repeated use for linen.

Can I rent bed linen from Doinn?

As mentioned linen rental is always associated with a cleaning service. You can order linen when you schedule a cleaning service.

A deposit will be required for the first order you place.

Please, note that - in order to use the linen rental service - you must ensure that the cleaning services are ordered, for the apartment, every 3 weeks. Otherwise, a supplier can refuse to supply linen to your apartment.

Will you refund my deposit when I don't need to use the linen anymore?

Yes, we will refund you the total value of the deposit you paid after you return all of the linen, free of damage.

Linen collection will need to be arranged together with the housekeeping service.

Why is the price charged for laundry with linen rental the same as the price of laundry only?

Because you make the process management (sorting, supervision) easier when using our linen.

Can I choose the color of my bed linen and towels for linen rental?

No, just like when you go to a hotel all our products are only available in white.

This way we can provide better and more effective cleaning and sanitizing solutions during the laundry cycle.

Can the rented linen stay in my apartment even when there are no frequent bookings?

Linen can remain unused in the apartment for up to 21-30 days depending on the supplier.

You will be contacted by e-mail a few days before the end of this period in order to schedule a housekeeping and laundry service.

If you choose not to order any service, the linen becomes yours and we won't be able to refund the deposit you paid for it.

**What happens if I want to opt-out of this service?**

You return us the linen (free of damage) and we reimburse you with the total value of the advance (less the wire transfer costs or value of damaged/lost items).

I already have a housekeeper and I am interested in laundry/linen services only. What can you do for me?

Laundry and linen rental services are always associated with cleaning services; we do not provide them independently except for small hotel units.

If you run a hotel or a similar establishment, please contact us: [[email protected]](/cdn-cgi/l/email-protection#5b282e2b2b34292f1b3f34323535753834)

Will you refund my linen deposit when I don’t need your linen anymore?

Yes, we will refund what you paid, but we'll retain the value of any linen lost or permanently damaged.

We will contact you in a timely fashion if this is the case.

As you see we have designed this service for property managers as easy as it can get do not hesitate and request your on your next cleaning service!

Remember if you need anythings, you can always contact us: [email protected] or if it's an urgent call at these phones numbers:

ES +34 919 01 82 01

US +1 470-215-0669

PT +351 308 805 604

UK +44 330 808 1246

Latam +52 (1) 33 1293-2038

Thanks for you attention, see you on the next one 😜
Was this article helpful?
Cancel
Thank you!